Xonware Internet Management System (XIMS) enables Internet Service Providers(ISPs) to centrally manage end-to-end operations of their business.
XIMS provides complete AAA, billing and operations management modules – OSS & BSS and integrates with a wide range of leading NAS equipment including Cisco, Mikrotik, Juniper, Huawei routers.
The solution supports flexible deployment options including cloud-hosting on a SaaS model and on-premise deployment as well and a customizable solution to cater the requirement of every ISP individually.
All aspects of your ISP business starting from lead management to provisioning, subscriber life cycle management, policy enforcement, billing, reseller and franchisee management, user self-service portals, helpdesk management, inventory management and much more.
This feature as it stands AAA – Authentication , Authorization, Accounting supports PPPoe, Mac, defining plan values, data usage
This feature helps in controling the package plans with other features – custom bandwidth, burst mode, special plans offering
Mikrotik devices can be managed within XIMS – Source Nat, Firewall, Radius Setting and much more
It records all user logs and provides an indepth detailed logs required by internet service providers
This feature allows ISPs to take control of user management completely – add new or manage the existing users
Franchise and Reseller
Efficiently manage franchise and resellers – Top-Up, Commission with this module along with multi-revenue models
XIMS provides you total control over major reports required for DOT / TRAI; Be it user transactional logs or access logs
Track customers whether they are live or not which helps in troubleshooting and providing support
Rating and Billing
ISPs can create and offer various plans with different pricing models under this module with burstable upload and download options
Create customizable plans as per franchises pland rates or resellers – revenue sharing which can have different firewall policies with them
Manage payments efficiently with multiple payment gateways along with user payment collection module
Create multiple vouchers for customer renewals, installation charges etc with fixed percentage or fixed amount option
Complaint and MIS Reports
This feature allows providers to raise and assign support tickets to engineers for customer complaints resolution
This module provides various reports required by a provider which can be customized according to the needs of the providers
This module provides various options to the provider to customize the notification towards user, employees or group of users
This modules helps the providers in streamlining the sales process by capturing and assigning leads to respective sales teams
Adhering to government laws, customers kyc can be collected and approved by the senior authority of providers
Target and Incentive
This module helps the providers in setting up individual sales targets with multiple incentive slabs on achieving the required targets