ISP Management Solutions

Xonware Internet Management System (XIMS) enables Internet Service Providers(ISPs) to centrally manage end-to-end operations of their business.

XIMS provides complete AAA, billing and operations management modules – OSS & BSS and integrates with a wide range of leading NAS equipment including Cisco, Mikrotik, Juniper, Huawei routers.

The solution supports flexible deployment options including cloud-hosting on a SaaS model and on-premise deployment as well and a customizable solution to cater the requirement of every ISP individually.

All aspects of your ISP business starting from lead management to provisioning, subscriber life cycle management, policy enforcement, billing, reseller and franchisee management, user self-service portals, helpdesk management, inventory management and much more.

Radius

AAA

This feature as it stands AAA – Authentication , Authorization, Accounting supports PPPoe, Mac, defining plan values, data usage

Bandwidth Management

This feature helps in controling the package plans with other features – custom bandwidth, burst mode, special plans offering

Mikrotik Management

Mikrotik devices can be managed within XIMS – Source Nat, Firewall, Radius Setting and much more

User Syslog

It records all user logs and provides an indepth detailed logs required by internet service providers

CRM

User Management

This feature allows ISPs to take control of user management completely – add new or manage the existing users

Franchise and Reseller

Efficiently manage franchise and resellers – Top-Up, Commission with this module along with multi-revenue models

Compliance Management

XIMS provides you total control over major reports required for DOT / TRAI; Be it user transactional logs or access logs

Customer Monitoring

Track customers whether they are live or not which helps in troubleshooting and providing support

Rating and Billing

Plan Management

ISPs can create and offer various plans with different pricing models under this module with burstable upload and download options

Customized Plans

Create customizable plans as per franchises pland rates or resellers – revenue sharing which can have different firewall policies with them

Payment Management

Manage payments efficiently with multiple payment gateways along with user payment collection module

Voucher Management

Create multiple vouchers for customer renewals, installation charges etc with fixed percentage or fixed amount option

Complaint and MIS Reports

Support Ticket

This feature allows providers to raise and assign support tickets to engineers for customer complaints resolution

MIS Reports

This module provides various reports required by a provider which can be customized according to the needs of the providers

Notifications

This module provides various options to the provider to customize the notification towards user, employees or group of users

Sales

Lead Management

This modules helps the providers in streamlining the sales process by capturing and assigning leads to respective sales teams

KYC Management

Adhering to government laws, customers kyc can be collected and approved by the senior authority of providers

Target and Incentive

This module helps the providers in setting up individual sales targets with multiple incentive slabs on achieving the required targets

Apart from above modules and features, XIMS comes with mobile app for customers wherein, the customers can view their data usage, recharge online, view and download paid invoices.